Shipping policy
This Shipping Policy explains where we ship, how much shipping costs, and how long delivery takes. All prices on our website are displayed and charged in US Dollars (USD). Shipping costs are calculated at checkout based on your delivery country and order total, and are shown to you in full before you complete your purchase.
Where We Ship From
Orders are dispatched from our fulfillment center in the United States (Wichita, Kansas). Depending on the item and destination, some orders may be shipped from partner facilities. Any import duties or taxes for international orders are the responsibility of the recipient where applicable.
Order Processing (Handling Time)
All orders are processed and dispatched within 1–3 business days after the order is placed. Business days are Monday through Friday, excluding public holidays. Once your order ships, the delivery estimates below apply on top of this handling time.
Countries We Ship To, Delivery Times & Costs
We currently ship to the following countries. Delivery times below are transit estimates in business days and do not include the 1–3 business day handling time above. Free shipping applies automatically to qualifying orders of $70.00 USD and over.
| Country | Shipping Method & Transit Time | Cost |
|---|---|---|
| United States | Standard (tracked): 8–12 business days | $3.94 USD — free on orders $70.00 and over |
| United States | Express (tracked): 5–8 business days | $9.87 USD (orders up to $88.50) / $13.84 USD (orders $88.51 and over) |
| United States — remote areas (Alaska, Hawaii, Guam, Puerto Rico) | Standard (tracked): 8–12 business days | $16.20 USD |
| United Kingdom | Standard (tracked): 6–12 business days | $4.88 USD — free on orders $70.00 and over |
| United Kingdom | Express (tracked): 4–7 business days | $8.74 USD |
| Canada | Standard (tracked): 9–14 business days | $5.87 USD — free on orders $70.00 and over |
| Canada | Express (tracked): 8–10 business days | $14.86 USD |
| Australia | Standard (tracked): 6–12 business days | $5.97 USD — free on orders $70.00 and over |
| New Zealand | Standard (tracked): 8–12 business days | $5.94 USD — free on orders $70.00 and over |
The exact shipping options and costs available to you are always displayed at checkout once you enter your delivery address. If your country is not listed above, we may not currently ship to your location; please contact us before ordering to confirm availability.
Order Cut-Off Time
Orders placed before 2:00 PM (CST) on a business day begin processing the same day. Orders placed after the cut-off, on weekends, or on public holidays begin processing the next business day.
Order Tracking
As soon as your order ships, you will receive an email containing a tracking number. Please allow 24–48 hours for tracking information to update after you receive it. You can track your order using the link provided in your shipping confirmation email or on our Track Your Order page.
Delayed or Missing Tracking Updates
If your order has not received a tracking update for an extended period, this is usually due to a carrier delay. If you have any concerns about your shipment, please contact us at support@acemend.com and we will help resolve it.
Damaged Parcels
If your parcel arrives damaged, please contact us at support@acemend.com within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.
Changing Your Shipping Address
If you need to update your shipping address, contact us at support@acemend.com as soon as possible. We can only change the address if the order has not yet been dispatched. Once an order has shipped, the address can no longer be changed.
Shipping Restrictions
We ship only to the countries listed above. Delivery to certain remote regions may take longer and incur the additional surcharge shown in the table. We are unable to redirect parcels once they have been handed to the carrier.
Contact Us
For any questions about shipping or your order, contact our support team at support@acemend.com. Our team is available 7 days a week.