FAQs

Orders & Shipping

How long will my order take to arrive?
All orders are dispatched within 1–3 business days. After dispatch, delivery times depend on your country and chosen method — for example, 8–12 business days for standard shipping to the United States, 6–12 business days to the United Kingdom and Australia, and 9–14 business days to Canada. Full estimates for every country are listed in our Shipping Policy.

How much does shipping cost?
Shipping is calculated at checkout based on your country and order total. Free shipping applies automatically to qualifying orders of $70.00 USD and over. Exact rates for each country are shown in our Shipping Policy and at checkout.

Which countries do you ship to?
We currently ship to the United States (including remote areas such as Alaska, Hawaii, Guam, and Puerto Rico), United Kingdom, Canada, Australia, and New Zealand. If your country isn't listed, contact us before ordering.

Do you ship from overseas?
Orders are dispatched from our fulfillment center in the United States (Wichita, Kansas).

How do I track my order?
Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update. You can then track your order using the link in that email or on our Track Your Order page.

What currency are prices in?
All prices are shown and charged in US Dollars (USD).

Returns & Refunds

What is your return policy?
We accept returns and replacements within 14 days of you receiving your item, provided it is unused, in its original packaging, and accompanied by proof of purchase. See our Return & Refund Policy for full details.

How do I start a return?
Email us at support@acemend.com with your order number. If your return is accepted, we'll send you the return address and instructions. Please don't send items back before requesting a return.

Who pays for return shipping?
If the item is defective, damaged, or we sent the wrong product, we cover all costs. If you're returning an item because you changed your mind or it doesn't fit, you're responsible for return shipping.

When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days. Your bank may take additional time to post it.

Can I cancel my order?
Yes, as long as it hasn't shipped yet. Because we dispatch within 1–3 business days, contact us as soon as possible at support@acemend.com. See our Order Cancellation Policy.

Products

Are your products medical devices?
No. Our products are wellness and comfort accessories designed for everyday use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a health condition or are unsure whether a product is right for you, please consult a qualified healthcare professional before use.

What if my item arrives damaged?
Contact us within 48 hours at support@acemend.com with your order number and photos of the damage, and we'll arrange a replacement or refund.

Contact

How do I get in touch?
Email us at support@acemend.com or use the form on our Contact Us page. Our support team is available 7 days a week and typically responds within 24–48 hours.