Refund policy
We stand behind every product with a 100% money-back guarantee. If you're not satisfied, returns are free — we provide a prepaid return label, so you pay nothing to send your item back. This policy explains when returns are accepted, how to start one, and how refunds and exchanges are handled. If anything is unclear, contact us at support@acemend.com before returning an item.
Do We Accept Returns?
Yes. We accept returns and replacements within 14 days of you receiving your item. To be eligible, your request must be initiated within this 14-day window.
Return Conditions
To be eligible for a return, your item must meet all of the following:
- It is returned within 14 days of delivery.
- It is in the same condition in which you received it — unused and unworn.
- It is in its original packaging with any tags attached.
- You provide the receipt or proof of purchase.
Please use the prepaid return label we provide so your item is delivered to the correct warehouse. Items returned to an intermediary or third-party shipping facility, rather than the address on the label, cannot be processed for a refund.
How to Start a Return
To start a return, contact us at support@acemend.com with your order number and the reason for your return. Once your return is approved, we will email you a free prepaid return label along with simple instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Returns are free. For every eligible return — whether the item is defective, the wrong product was sent, or you simply changed your mind, ordered the wrong item, or it didn't fit — we provide a prepaid return label at no cost to you. You will never pay return shipping.
If you need help choosing a size before ordering, contact us at support@acemend.com and we'll be glad to help.
Restocking Fee
We do not charge any restocking fee. There are no hidden deductions from your refund for eligible returns.
Return Address
All returns are sent to our returns warehouse:
Acemend LLC — Returns
2323 North Woodlawn Boulevard, Apartment 7, First Floor
Wichita, Kansas 67220
United States
We also include this address on the free prepaid return label we email you once your return is approved, so your item reaches the correct location. Please do not send items to the address on the original parcel or to any third-party facility, as returns received there cannot be processed. Contact us at support@acemend.com before sending anything back.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately at support@acemend.com with your order number and photos of the issue. We will send a free prepaid return label and provide a replacement or full refund, including any original shipping you paid. See our Shipping Policy for delivery details.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used. This includes items returned outside the 14-day window, items not in their original condition, and any item without proof of purchase. If you are unsure whether your item qualifies, contact us before returning it.
Exchanges
If you need a different size or item, the fastest way is to contact us to arrange a replacement once your return is approved. We provide a free prepaid label for exchanges of eligible items in accordance with the conditions above.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, your refund will be issued in full to your original payment method within 7–10 business days. Please note it may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at support@acemend.com.
If you'd like to cancel an order before it ships rather than return it after delivery, see our Order Cancellation Policy.
Contact Us
For any questions about returns or refunds, email us at support@acemend.com. Our support team is available 7 days a week.