Order Cancellation Policy

This policy explains when and how you can cancel an order placed on acemend.com. We aim to process and dispatch orders quickly, so cancellation requests must be made as early as possible.

Can I Cancel My Order?

Yes, provided your order has not yet been dispatched. Because we process orders within 1–3 business days, the window to cancel is short. Once an order has been handed to the carrier, it can no longer be cancelled, but you may return it in accordance with our Return & Refund Policy.

How to Request a Cancellation

To cancel an order, contact us as soon as possible at support@acemend.com with your order number and the email address used to place the order. Our support team is available 7 days a week and will confirm whether your order is still eligible for cancellation.

Refunds for Cancelled Orders

If your cancellation is confirmed before dispatch, we will issue a full refund to your original payment method. Refunds are typically processed within 7–10 business days, though your bank or card issuer may take additional time to post the amount.

Orders Already Dispatched

If your order has already shipped and can no longer be cancelled, you may refuse delivery or return the item once received, following the steps in our Return & Refund Policy. Return shipping responsibility for change-of-mind returns is set out in that policy.

Cancellations by Acemend

We reserve the right to cancel any order in the event of product unavailability, pricing or product description errors, or suspected fraudulent activity. If we cancel your order, we will notify you and issue a full refund.

Contact Us

For any cancellation request or question, email us at support@acemend.com.