Privacy policy

This Privacy Policy explains how Acemend LLC ("Acemend", "we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from acemend.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

Who We Are

Acemend LLC is the data controller responsible for your personal information. You can contact us regarding any privacy matter at support@acemend.com or at the postal address in our Legal Notice.

Information We Collect

When you make a purchase or attempt to make a purchase through the Site, we collect the following types of information:

  • Order and contact information: your name, billing and shipping address, email address, and phone number.
  • Payment information: payment card or other payment details, which are processed securely by our payment providers. We do not store full payment card numbers on our servers.
  • Device and usage information: your IP address, browser type, time zone, and information about how you browse and interact with the Site, collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including arranging shipping and sending order confirmations.
  • Communicate with you, respond to your enquiries, and provide customer support.
  • Screen orders for potential risk or fraud.
  • Send you marketing communications where you have consented, which you can opt out of at any time.
  • Improve and optimize our Site and services.

How We Share Your Information

We share your personal information only with third parties who help us operate our business, including our e-commerce platform provider (Shopify), payment processors, and shipping and fulfillment partners. These parties are only permitted to use your information as necessary to provide their services to us. We may also disclose your information to comply with applicable laws and regulations, respond to a lawful request, or otherwise protect our rights.

Data Security

All information you provide is transmitted over a secure, encrypted (HTTPS) connection. We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site. For more detail, please see our Cookie Policy.

Third-Party Services

Our Site is protected by hCaptcha to prevent spam and abuse; the hCaptcha Privacy Policy and Terms of Service apply to that service. We may also use analytics and advertising services that collect information about your use of the Site.

Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of the personal information we hold about you, and to object to or restrict certain processing. California and other U.S. state residents may also exercise their right to opt out via our Do Not Sell or Share My Personal Information page. To exercise any of these rights, contact us at support@acemend.com. We will respond to your request in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements.

Children's Privacy

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will be indicated by a revised date and will take effect as soon as it is posted.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at support@acemend.com.